We will collect personal information from you when you choose to contact us through our Website. The information we collect will depend on what information you choose to provide, but it could include your name, phone number, fax number and e-mail address. All such personal information is processed in accordance with the Privacy Act 1988 (Cth). For further information on the collection, storage and your access to information please contact [email protected].
We will use your personal information to respond to any queries you submit using the online form or by contacting us by other means. We may keep your information and use it to contact you from time to time with details of other services which we think may interest you – but we promise not to bombard you with lots of junk mail. By providing us with your fax number, telephone numbers or email address you consent to being contacted by these methods. We may keep your information for a reasonable period for these purpose. We may need to share your information with our service providers and agents for these purposes. We may disclose personal data in order to comply with a legal or regulatory obligation.
You may choose to stop receiving cookies at any time through your web browser. If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies. If you want to stop cookies being stored on your computer in future, please refer to your browser manufacturer’s instructions by clicking “Help” in your browser menu. Further information on deleting or controlling cookies is available at www.AboutCookies.org Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.
We may collect your IP (Internet Protocol) address to help to administer our Website. An IP address is a number that is assigned to your computer when you use the Internet. This information does not contain any personally identifiable information about you. Your IP address is also used to help identify you during a particular session and to gather broad demographic data.
Your consent and other people’s information
By providing us with your personal information, you consent to the transfer and the collection and processing of such personal information to countries or jurisdictions which do not provide the same level of data protection as Australia, if necessary for the above purpose. If we do make such a transfer, we or they will, if appropriate, put a contract in place to ensure that your information is protected.
If you provide us with information about another person, you confirm that they have appointed you to act for them, to consent to the processing of their personal data including sensitive personal data and that you have informed them of our identity and the purpose (as set out above) for which their personal data will be processed.
Controlling your information
Please let us know if any of your information changes, so that we can ensure our records are up to date. If you would like to review and/or update the information that you have provided to the Website, please send an email to [email protected] requesting such access or change. You are entitled to ask for a copy of the information we hold about you (for which we may charge a small fee) and to have any inaccuracies in your information corrected. For a copy of your information please contact [email protected].
You hereby consent to the processing and use by CH and its agents and associates of personal data (as defined in the Privacy Act 1988 (Cth)) given by you. Such data may also be used by CH and its agents and associates to update customer records and to advise you of other products and services, unless you have indicated otherwise. You undertake to supply personal data to CH in accordance with the provisions of the Privacy Act 1988 (Cth) and will ensure that its employees, officers or representatives who become CH’s data subjects as a result of the Agreement are aware of the provisions of this paragraph.
Is personal information disclosed outside Australia?
Some of our service providers may be located in overseas locations. If we are permitted by law to do so, we may disclose your personal information to these providers or partners to provide our services to you. Currently, these locations include the United States of America, Netherlands, United Kingdom, Germany, Canada, Singapore.
Your acceptance of this policy
If you believe your privacy has been interfered with and want to make a complaint, please contact us at [email protected]. We will review your complaint and notify you of the outcome.
If you are dissatisfied with the outcome of your complaint, or you do not receive a response to your complaint within 30 days, you may make a complaint to the Office of the Australian Information Commissioner (OAIC). Where possible, complaints to the OAIC should be made through the online Privacy Complaint form.